Customer Service

Customer Service

If you have any questions on potential, new, or existing orders of from Bonner & Fitz then please send an email to: and we will respond as soon as possible. Alternatively, please telephone 01840 901006 between 09.00 and 17.00 GMT weekdays. Please have your order number available (as appropriate). We would very pleased to receive comments of a more general nature, particularly ideas as to how we can improve our service. If you are a supplier of a product that you think we should stock…email us with details and prices!

Making a Purchase

Making a purchase at Bonner & Fitz has been designed to be as easy as possible. Just browse our website, from any PC, Mac, Tablet device or Smart Phone, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order. All orders are subject to availability of stock. Sometimes we may have to cancel your orders if we are out of stock of items which are discontinued.

Our acceptance of an order takes place on dispatch of the order, at which point the contract will be made. All items on our website include Value Added Tax (VAT) at the current prevailing rate of 20%. We don’t generally issue VAT receipts but can do so upon request.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site and not stored on our website at all.

We use Square to process payments made by credit and debit cards. You may also have noticed that our payment pages are protected by SSL security (a padlock may appear in your browser navigation bar, depending on which browser and version you’re using…) which means data entered on these pages is encrypted when transmitted.

Our Guarantee

We guarantee your satisfaction. If you have any problems or goods are not delivered to your satisfaction then please do contact us as soon as possible. If you can take pictures of damaged goods upon arrival it’ll help our claim for insurance from our couriers. If an item arrives in a less than perfect state, please either refuse to sign for the parcel (it’ll get sent back to us) else sign and clearly state ‘parcel received in damaged condition’.

And finally…

We don’t always do things right. We like a beer on a Friday night and we are normal human beings. Mistakes can happen. All we ask is that where a mistake is made, or if you feel you’ve had less than perfect customer service from us, to let us know and we will promise to find out what’s been going on and sort things out. Can’t say fairer than that, right?

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    Find us in the marquee of

    BTCC Blueprints

    Available at BTCC races!

    As well as buying online from us today, our products are available to buy in person at every 2021 BTCC meet-up that's open to the public this coming season.