Please note that we only currently deliver to mainland UK. This isn’t because of a reluctance to deliver elsewhere but a problem with shipping chemical products over international borders (courier companies get a bit funny about things like this!) If you are on a remote Scottish Island, the Channel Isles or in NI, please contact us by email with what it is you’d like to order (DO NOT include any credit or Debit card details!) because it may well be that we can ship some products to you, albeit at a slightly increased cost using an alternative courier.
Courier delivery is typically between 8am and 6pm but of course, we can’t determine exactly what time a courier may call nor can we offer any guarantees. If you are not going to be in please specify at the payment page where to leave your delivery or when is best to send it and we’ll do our utmost to oblige. We aim to dispatch your order within three working days. We will advise if this is not possible and keep you informed. If you subscribed to receiving order updates by text, then so long as you have entered a correct text number when ordering, you’ll be notified when your parcel is on it’s way to you. Delivery is typically between 1-3 days of dispatch depending on your address and the mood of our chosen courier. So please allow up to 7 days for delivery though we will try and make it quicker. If your order is urgent then please do call or email us. We know what last minute appearance at shows can be like (we attend the same shows as enthusiasts ourselves!)
We do offer a ‘Next Day Delivery’ service for orders placed BEFORE 2pm. Any Next Working Day Delivery orders made after 2pm will be dispatched the next working day and delivered the next working day after that. Please note that ‘working days’ are Monday – Friday and exclude English Bank Holidays. If you order at a weekend or on a bank holiday and select ‘Next Day Delivery’, the item(s) will be dispatched the first working day back for delivery the NEXT working day (so if ordered on a Sunday, for ‘Next Day Delivery’, it’ll be despatched on the Monday for Tuesday delivery).
If you choose the incorrect delivery rate we reserve the right to amend your final total accordingly. Please specify where goods should be left if you are not going to be in to collect and we will mark the dispatch note for the courier accordingly though we cannot guarantee that the courier will act upon it. If you do not specify where items should be left we cannot be held responsible if they are returned to the courier depot. In exceptional circumstances if the total delivery charge incurred by us exceeds the relative value of the order then we will contact you to agree charges.
Our delivery charges are FREE for orders over £75 no matter how much over that amount you spend. For orders under £75 we charge a flat rate fee of £5.95, regardless of what, or how many items have been ordered. If you wish to upgrade to ‘Next Day Delivery’, an additional fee of £4 is payable (orders must be made by 2pm).
In the event of items being returned to us because the courier was unable to deliver due to you not being at home, we shall refund your credit card with the amount of the transaction minus the delivery costs. You would be able to re-order but you would have to pay for another delivery charge (if under £75).