Cancelling an Order/Returns Procedure
If you haven’t submitted an order to Bonner and Fitz, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase.
If you wish to change or cancel an order that you have made and had an acknowledgement for, please contact us immediately on firstname.lastname@example.org any time between 9am and 5pm, Monday to Friday. Please have the order number and date the order was placed to hand.
Once we have heard from you that you wish to cancel an order, then assuming we have not dispatched the order, then we will ensure that payment will be refunded (if taken). If the goods have already been shipped by us then we will re-credit your credit/debit card, minus the cost of delivery (if any) provided the goods you wish to return are in the same condition as when delivered to you. You will be liable to any charges incurred when returning the goods to Bonner & Fitz unless the return is as the result of an error on our side.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully re-saleable condition. Returns should be made within 10 days and in the original, undamaged packaging. We suggest you use Royal Mail or an equivalent courier service for non chemical items only. For products that contain liquids and chemicals, please contact us for suggested ways and recommended couriers. Before returning any items, please email us at email@example.com and include: order number, and the reason for the return and whether you would like a refund or a replacement.
Refunds on orders made by us
If you have made an order from outside of the UK mainland, we will not be able to deliver your items as per our Terms and Conditions. If such an order is made, it is NOT an acceptance on our part that we will make delivery and we will endeavour to refund your method of payment immediately with notification of why we could not proceed with your order.